Technology Troubleshooting | Darlington School

Darlington School
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Troubleshooting Tips

Troubleshooting your Macbook

My MacBook has a spinning beachball!
First try holding down keys Command + Option + esc. A force quit box will appear. If you see an application that says "not responding" try to highlight it and click "force quit".

If this doesn't work the next option, you can restart your computer by holding down your power button for 15 seconds. Pushing the power button for less time will just put your Mac to sleep, so you must hold the button down until you hear it click and shut off. Wait 30-60 seconds and turn your computer back on.
I can't get on the Internet at school or home.
In the top right hand corner you'll see wireless connectivity bars that will either be black, gray or empty. Click on it and a menu will open to show the different Wi-Fi connections in your area. Click to highlight the network you'd like to connect to. A password will be needed for the school Wi-Fi, so contact the I.T. department if you have forgotten the school password.
I can't connect to my Darlington email.
Darlington's e-mail can be accessed by going to http://mail.darlingtonschool.org. Alternatively, Darlington students and faculty can follow the DarMail link on the Web site if they are logged on. When prompted, enter your regular Darlington user name and password.
I'm having trouble printing to a school printer.
First you should restart your mac and make sure your Wi-Fi is connected. Check to see if the printer is printing from other computers, if not then contact the IT department for assistance. If the printer is printing for other computers open your system preferences under the apple menu at the top and choose "Print & Scan". Locate the printer you are trying to print to and click the minus (-) button to delete the printer. Next click the plus (+) button to add a printer and make sure you are on the default tab. Find the name of the printer you are trying to print to and click add. If you continue to have problems contact the IT department for assistance.

If you are installing a Darlington printer for the first time, refer to the help document for installing a Darlington printer.

Troubleshooting your iPad

My iPad will not turn on, or the display stops responding
Follow these steps, testing after each:
Hook the iPad to a power source and leave it for about 15 minutes. Sometimes if an iPad is completely dead, the red battery will not appear. If the red battery appears after 15-30 minutes continue to let it charge for an hour before trying to turn it back on again. Try to wait until the battery on the screen turns from red to green.

If that doesn't work:
Turn the iPad off and turn it on again. Press and hold the Sleep/Wake button on top of iPad for a few seconds (this could take up to 20 seconds), until a red slider appears. Then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears. If you continue to have problems contact the IT department for assistance.
My iPad won't connect to the Internet and some apps will not work
Check to see if your iPad is connected to the schools Wi-Fi by clicking the settings app. Click "General" then "Network". Click on the Wi-Fi and join the schools network.

If this is connected then click on the Safari app . Type in a random website like yahoo.com or cnn.com. The purple Darlington web filter will appear and you can put in your username and password. This should allow you to surf the net and access apps. If you continue to have problems contact the IT department for assistance.
My iPad keeps saying "Cannot connect to mail"
Check to see if your iPad is connected to the schools Wi-Fi by clicking the settings app. Click "General" then "Network". Click on the Wi-Fi and join the schools network.

If this is connected then click on the Safari app . Type in a random website like yahoo.com or cnn.com. The purple Darlington web filter will appear and you can put in your username and password. This should allow you to surf the net and access apps. Sometimes the mail app will not work because of the web filter, so you must authenticate this before it will work. That message should stop popping up once you do this. If you continue to have problems contact the IT department for assistance.
What is an Apple ID?
Apple ID is a logon system that Apple Inc. has for many of its computer products, such as iWork, the iTunes Store, the Apple app store, and the Apple Store. The iPad uses an Apple ID to download apps, both free and paid. Apple has more information here: https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

You can create an Apple ID for you or a student without a credit card by visiting this website: http://support.apple.com/kb/HT2534
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